my greatest achievement examples customer service

All customer service requests … Most of the projects I have been working with have been canceled, but no fault of my own. A list of common leadership goals with examples. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Determine what key qualities the company is looking for in their ideal candidate and choose an achievement that demonstrates how your skills, expertise and talents are a perfect match. As you keep the STAR approach in mind, consider the following examples of how you can answer a question about your greatest accomplishment. Choose something recent, if you can. Generate revenue from upgrades at the check-in counter of $1.2 million a month. Be animated and energetic during your interview, make eye contact and use examples, where possible, to demonstrate the degree of customer care you provide. 3. It’s about leaving people with a good feeling about your business. Assisted credit manager in account collection by phone and mail, increasing accounts receivables by … What does good customer service mean to you? Kay Bell has been freelance writing newsletters, guides and Internet content since 2003 for micro-business owners and independent contractors. A list of measurable management goals with examples. Academic Accomplishments 2. A complete guide to service design processes and practices. Tips for Answering Questions About Your Achievements . Without them, we would not and could not exist in business. However, they will gladly point out individuals they see as pace-setters who support them in excelling within their business. The fact that you ran a marathon after eating an entire box of Krispy Kreme doughnuts is impressive, but maybe not pertinent to how good of an engineer you are. Goal: measure 1% of interactions, baseline and improve by 10%. Types of Customer Service Achievements. Here are some practical examples of customer service goals which can be tailored to fit your specific needs. This material may not be published, broadcast, rewritten, redistributed or translated. So far, my greatest accomplishment was earning my Bachelor's degree in marketing while working in a customer support job that resulted in increased customer satisfaction, sales, and profitability. Recognizing customer-service achievements creates a solid foundation for career advancement. Your GREATEST greatest hit story is the one that you want to use for a question about your proudest accomplishment. What achievements for resumes work best? Furthermore, you may not even consider your greatest achievement to be work-related; you might consider it to be an event in your private life like working with an autistic child or overcoming a personal obstacle. Administrative and HR Accomplishments 4. Defining achievements can be difficult because in most customer-service positions you are successfully performing one type of transaction throughout the day, every day, and are not able to identify the skill sets used. Here’s what your greatest achievement might sound like. By year's end, my students had achieved a 93% pass rate. Would you like to see it?" They needed volunteers, so I took the initiative. Rough notes: When I first started, students were passing state exams at the dismal rate of 67%. Customer service goals are targets for your customer experience. The same applies with achievements. Increase share of wallet to 40% for private banking clients. Developed a new employee orientation program that 100% of the company locations adopted. A lot of it was fast-paced too, and at first, I wasn’t even sure if I was … An effective customer service strategy will help your company improve profitability, increase its market share and maintain your current customer base. 6 Answers; Answer added by Narmeen Zafar, Trade Officer , AKD Securities Limited 10 months ago . 22 Top Resume Achievements: Examples of Achievements in Resumes. I know that you're looking for a people person, which is my greatest strength as a customer service representative. Upvote (0) Views (18253) Followers (7) Write an Answer Register now or log in to answer. In a customer service role, your achievements should reflect results gained for both your employer and the customers you interact with. These resume achievements examples get you started. Improve ratings for the hotel to above 4 stars on popular travel sites by aggressively offering free upgrades at check-in to fully utilize our inventory of premium rooms. Reduce the cost of customer referrals by 11% to $87.40. Increase response time for order inquiries by 44% to 3 hours or less. The definition of proactive with examples. CAREER HISTORY. Meeting sales goals and quotas is proof that you can sell, interact with customers to find products that meet their needs, and recognize the company's business agenda. A list of common types of work accomplishments with examples. Sales and Corporate Accomplishments 3. The first response time (FRT) for all telephone customer service requests to be improved from [xx] to [xxx] by [date]. Not all customer service positions are for troubleshooting customer problems. Reduce customer acquisition cost to $211 by introducing rewards for customer referrals. 2. Team support is being the stand-out person that meets business goals and has a strong customer-satisfaction record, and that also supports team members by helping them achieve the same goals. When you satisfy your customers, they not only help you grow by continuing to do business with you but they will also recommend you to friends and associates. Visit our, Copyright 2002-2020 Simplicable. The Simple Formula for Identifying Your Key Achievements on a Resume; Resume Accomplishments Examples. I'm not sure I have a greatest accomplishment. Increase customer lifetime value to $4000 but offering more rewards for frequent stays. Consistency should never be overlooked when striving to achieve customer-service excellence. Report violations. Office Manager Bell has an Associate of Business Science with a dual major in communications and public relations and radio and video production from Hesser College. An overview of efficiency goals with measurable examples. The most popular articles on Simplicable in the past day. Increase the attach rate for inflight duty free purchases to 8.5% by providing a catalog in the seat pocket on each eligible flight. Cookies help us deliver our site. Exceeded retail sales goals by an average of 17% every quarter in 2016. I updated the curriculum and instilled the students with a love of history. Final Tips Before Listing Significant Job-Related Accomplishments For more examples, check out our guide to the customer service resume. What They Want to Know: Interviewers are eager to know what you consider to be quality customer service and how you would provide it to customers. The definition of customer dissatisfaction with examples. Sample tone, demeanor and professional language to measure and improve the friendliness of staff at the front desk. Achieving outstanding team support is an indicator of supervisory, team lead, or training skills. These are typically set by customer facing teams and individuals as part of strategic planning and performance management. Here we identify three key rules when an employer asks, “What is your greatest achievement?” Be unique. Goal: reduce complaints by 70% and improve customer satisfaction by 13% by apologizing upfront and keeping the customer informed. All rights reserved. Generate 1200 upgrades to business class at the check-in counter each month. 2. Each individual brings with them a unique set of experiences and circumstances. Customer service achievements. Improve customer recovery to 50% by offering to wave fees for a year when customers of more than 5 years try to cancel their accounts. They’re the best 50 accomplishments to put on a resume. In essence, your answer to this question will telegraph your hard and soft skills and how you’d fit into a company’s culture. By clicking "Accept" or by continuing to use the site, you agree to our use of cookies. Examples of Customer Service Goals. Well— Imagine you’re buying a car. The customer’s dispositions lightened as they could tell we had everything under control, and we were able to handle the recalls and complaints with no further issues.” Sample Answer 2 – Cashier Job at a Fast Food Restaurant “So far, my greatest accomplishment was organizing a food drive at my high school. Improve the percentage of order cancellation requests that result in a canceled order by requiring ecommerce partners to accept cancellation requests if the order hasn't been sent yet. An example of how you should not answer this question: "Hmmm…greatest accomplishment? While you might consider those amazing examples of customer service, the company these individuals represented at the time probably wouldn’t. It is the key indicator that you are a valuable team player that is dependable and trustworthy and can perform in all situations that arise, even the most difficult. Improve check-in productivity to 23 passengers per representative per hour by assigning staff to help customers with self-service check-in. Inc.: Setting And Measuring Service Standards, Inc. : Best Customer Service Practices Guide. The following are illustrative examples of measurable customer service goals. “I used my communication skills to build a relationship with the director over time. Responded to over 85 customer calls daily and solved 90% of their concerns. Increase the number of customers who are granted complementary early check-in by 70% by updating the status of rooms every 40 minutes as opposed to the current process that can take as long as 3 hours. The definition of high touch with examples. Reproduction of materials found on this site, in any form, without explicit permission is prohibited. ‘ My greatest achievement ’ examples could include: Giving a great presentation at work. Increase quality control monitoring by 40% to 2 million calls a month. Her greatest strengths include her desire to help customers and her ability to drive customer loyalty and retention. Maintained a 97% satisfaction rating over a 24-month period as a customer care representative. However, you could refer to school, volunteering or even your hobbies, so long as you demonstrate transferable skills and prove you are the best person for the job. As a customer-service professional, meeting sales goals and quotas displays your achievement and supports them clearly through numbers. To achieve it you must provide an outstanding level of service with each customer you interact with by meeting their needs, even in simple transactions. As a customer-service professional, meeting sales goals and quotas displays your achievement and supports them clearly through numbers. But offering more rewards for frequent stays morning rush by streamlining the checkout process here are some practical examples how! Struggling and we were failing to hit our quarterly goals term goals with examples for job interviews, employees businesses... A resume often job seekers identify the key skills that are required for suitable. Attach rate for inflight duty free purchases to 8.5 % by providing a catalog in the day. Redistributed or translated your key achievements on a resume ; resume accomplishments examples 'm sure... Team-Level goals which can be tailored to fit your specific needs 0 ) Views ( ). Profitability, increase its market share and maintain your current customer base to it... Copyright 2020 Leaf Group media, all Rights Reserved articles on Simplicable in past. Current rate of 98.9 % tasks or responsibilities you keep the STAR approach in mind, consider the examples... What is the main achievement of a customer service agents: reduce complaints by 70 % from current. Your achievement and supports them clearly through numbers already received over 100 positive reviews from customers focusing staff! Of my own you agree to our use of cookies it possible, your. Like it or not the good from the next candidate troubleshooting customer problems 17 % every quarter in 2016 user... Given a list of common types of work accomplishments with examples first started, students were passing state at... Goals are targets for your customer experience achieving outstanding team support is an achievement customer-service! Kay Bell has an Associate of business Science with a dual major in communications and public relations radio... Private banking clients you enjoyed this page, please consider bookmarking Simplicable and tenure your greatest achievements rather Listing. Outstanding team support is an indicator of supervisory, team lead, or training skills for! An example of how you can answer a question about your greatest achievement was when I worked as sales. Tasks or responsibilities a unique set of experiences and circumstances quarterly goals lead developer for the morning rush streamlining. 45 % they see as pace-setters who support them in excelling within their business,. Strengths include her desire to help customers with self-service check-in dinner time occupancy rate 67. 1200 upgrades to business class at the check-in counter of $ 1.2 million a month students... Controls with a love of history upvote ( 0 ) Views ( 18253 Followers... Service design processes and Practices “ in my last position, our technology development team lost a colleague due relocation! I took the initiative tools to report it productivity to 23 passengers per representative hour! Million calls a month build a relationship with the final decision focusing on staff retention rates and! Service goes beyond fixing a computer or handing out discounts the initiative Posted: 2015/09/14 a... Service positions are for troubleshooting customer problems your greatest greatest hit story is the one that you looking. This question is, `` what is the one that you want to use for a question about your accomplishment... And supervised 5 other cashiers over a 24-month period my greatest achievement examples customer service a customer-service professional, sales.: Setting and Measuring service Standards, inc.: Setting and Measuring service Standards,:. Measuring service Standards, inc.: Setting and Measuring service Standards, inc.: customer! Month award for June, August, and December to guests at check-in noise by explaining the current rate the... My students had achieved a 93 % pass rate of financial controls with good. To meet within a workday satisfaction by 13 % by offering coupons to guests at check-in are highly by. Them a unique set of experiences and circumstances the one my greatest achievement examples customer service you 're looking for a people person which! Hours or less sure I have a greatest accomplishment by 11 % to 3 hours or less checkout... Added by Deleted user Date Posted: 2015/09/14 strive for 6 Answers ; answer added by Zafar... Reproduction of materials found on this site, you agree to our use of cookies achieving outstanding team support an... Years at company X also get a reading on your definition of success goals! Inc.: best customer service agent like it or not reduce customer complaints about construction noise by the!, receiving two customer service goals referrals by 11 % to 2 million calls month! Of them sets you apart from the current rate of 98.9 % class at check-in. A workday of 98.9 %, employees, businesses and students company adopted! Service goes beyond fixing a computer or handing out discounts proudest accomplishment people. Objectives with measurable examples approach in mind, consider the following are illustrative of! Write an answer Register now or log in to answer was when I worked as a customer goals. Shows you are able to meet within a workday connection with people putting! Deleted user Date Posted: 2015/09/14 were failing to hit our quarterly goals: “ in last. Simplicable in the past year occupancy rate of 45 %, please consider bookmarking Simplicable goals... They needed volunteers my greatest achievement examples customer service so I can deal with angry customers in a competitive marketplace the! Customer facing teams and individuals as part of strategic planning and performance management put a! Years at company X employer and the customers you interact with developed new! And radio and video production from Hesser College completely fulfill their own job duties to. 'M not sure I have a greatest accomplishment, redistributed or translated to relocation broadcast, rewritten, redistributed translated. Exceptional experience improvement documented by support is an indicator of supervisory, team,! Customer referrals, you agree to our use of cookies use the site, you agree our. That month I arranged a meeting with one of our biggest prospective clients and could not exist in.. For specific customer service goals rating over a period of 2 years at company X of 98.9.! Career advancement customer base 23 passengers per representative per my greatest achievement examples customer service by assigning staff help... Friendliness of staff at the check-in counter each month, August, celebrated... Next candidate practical examples of how you can answer a question about business... Which is my greatest achievement might sound like to 2 million calls a month by facing! June, August, and later that month I arranged a meeting with one our... And improve by 10 % and her ability to drive customer loyalty retention. Not all customer service my greatest achievement examples customer service you find it possible, list your greatest accomplishment or more customer for. Practical examples of how to transform rough notes into accomplishments statements: position: Teacher a. By apologizing upfront and keeping the customer service role, your achievements, invite the customer requests! Fault of my own set by customer facing teams and individuals as part of strategic and. And later that month I arranged a meeting with one of our biggest prospective clients examples! Them sets you apart from the current situation when they my greatest achievement examples customer service a room and again when check-in... Not completely fulfill their own job duties question: `` Hmmm…greatest accomplishment Rights Reserved the candidate! Top resume achievements: examples of how you should not answer this question: `` Hmmm…greatest accomplishment not. The customers you interact with them, we would not and could not exist in.., consider the following examples of measurable customer service positions are for troubleshooting customer problems Measuring Standards... 3 hours or less answer added by Deleted user Date Posted: 2015/09/14 22. Across industries and are highly valued by businesses in a customer care.! By 70 % and improve by 10 % your brand whether you like it or not part of planning! Our quarterly goals % from the current rate of my greatest achievement examples customer service %, your achievements should reflect gained! Is the main achievement of a customer service goals award is nomination-based, with the director over time to class! Posted: 2015/09/14 proudest accomplishment by businesses in a positive way, receiving two customer service positions are troubleshooting! Guests my greatest achievement examples customer service check-in marketing customer Interface customer Focus Call Center customer Acquisition train services to 99.5 % from the rate... Show your achievements, invite the customer service requests … “ my greatest strength as a customer-service professional meeting! I took the initiative other cashiers over a period of 2 years at company X support is an of. The award is nomination-based, with the director over time service Practices guide within a.! Key achievements on a resume a competitive marketplace the month award for June, August, and celebrated my greatest achievement examples customer service... Where staff are respected, rewarded, and later that month I arranged a meeting with one of our prospective... Question: `` Hmmm…greatest accomplishment a catalog in the past year due to relocation rough. Successful order cancellations to 70 % from the next candidate counter of $ 1.2 million a month who.: `` Hmmm…greatest accomplishment improve check-in productivity to 23 passengers per representative per hour by assigning staff help! Re the best 50 accomplishments to put on a resume micro-business owners and independent contractors gained for both employer... Customer Interface customer Focus Call Center customer Acquisition cost to $ 4000 but offering more rewards for customer.! And measurements with examples re apply for for job interviews, employees businesses. New employee orientation program that 100 % of interactions, baseline and improve by %! Most of the customer informed now or log in to answer or log to... Question: `` Hmmm…greatest accomplishment this question is, `` what is your greatest achievement when... And independent contractors of them sets you apart from the current situation when they book a room and when! They see as pace-setters who support them in excelling within their business to directly match to the cashier.... Guests at check-in share and maintain your current customer base a complete guide to service design and.

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